Questions on Transportation Solutions for All Needs

Yes. Our drivers use text messaging and third-party ASL services to ensure clear communication.

Absolutely! Our drivers are trained to respect and accommodate service dogs.

Yes! All drivers are trained and required to uphold HIPAA standards. 

Contact ZiP Ride’s office via phone or email.

Yes, we offer personal rides.

Yes, unless unforeseen circumstances occur, you should have the same driver.

Please reach out to dispatch and it will be handled promptly and we will be to contact you for follow-up. 

Email: 1@myzipride.com

Phone: (629) 309-0889

Zip Ride provides transportation services throughout Tennessee, with availability in both urban and rural communities. Contact us to see if we operate in your specific area.

Our services are designed for individuals with unique mobility needs, including seniors, people with disabilities, and those who need a little extra support getting to and from appointments, work, school, or social outings.

Our fleet includes newer model sedans and SUVs that are clean, comfortable, and regularly maintained. We also have vehicles with extra space for mobility aids like walkers or folding wheelchairs.

Yes. Our drivers undergo specialized training in mobility assistance, safe driving, and customer care. They’re committed to providing respectful and patient service to all riders.

Absolutely! Companions or caregivers are welcome to ride along at no extra cost. Please let us know in advance when booking. All children must be secured in car seats based on government regulations.

Safety is our top priority. All vehicles are regularly inspected, and drivers are background-checked, trained in CPR/first aid, and follow strict safety protocols for every trip.

We do our best to accommodate same-day requests based on availability, but we recommend scheduling ahead to ensure your preferred time slot.

We offer affordable, flat-rate pricing based on distance and time. Please contact us for a personalized quote or to discuss regular ride plans.

You can cancel or reschedule your ride by phone or through the app. We kindly ask for at least 4 hours' notice to avoid a cancellation fee.

We are working with several providers to offer insurance-covered transportation. Please contact us to check if your plan qualifies.

We’re not just a ride—we’re a reliable partner in your daily routine. With trained drivers, a focus on accessibility, and a commitment to compassionate service, Zip Ride goes beyond standard ride-hailing apps.