Delete Your ZipRide Account

You can delete your ZipRide account and all of your personal data at any time.

How to delete your account in the app

If you’re a rider:

1. Open the ZipRide app and log in.
2. Tap the menu, then Settings, then Delete Account.
3. Confirm your choice. Your account and data will be permanently deleted.

If you’re a driver:

1. Open the ZipRide app and log in.
2. Tap the menu, then Profile, then open the Account section, then Delete Account.
3. Confirm your choice. Your account and data will be permanently deleted.

Request deletion another way

If you cannot access the app, email 1@myzipride.com or call or text (615) 697-3088. Please contact us from the email or phone number on your ZipRide account so we can verify your request.

What gets deleted

When you delete your account, we permanently remove your personal information — including your name, email address, phone number, profile photo, ride history, and saved payment details — within 30 days. We may keep limited records where required by law (for example, transaction records for tax and accounting) for the period the law requires, after which they are deleted.

Questions? Email 1@myzipride.com.